Returns and withdrawal policy

Right of withdrawal

You have 14 days from receiving your order to let us know you'd like to return an item, without having to give a reason.

Condition of returned items

To be accepted, the item must be returned:

• unworn, unwashed, unaltered, in its original new condition;
• with its original tags attached;
• with its hygiene liner in place and intact.

Our swimsuits are delivered with a hygiene liner. For hygiene reasons, any item whose hygiene liner has been removed cannot be returned or exchanged, in accordance with the regulations applicable to distance selling.

How to make a return

1. Email us at [CUSTOMER SERVICE EMAIL] with your order number and the item(s) concerned, before sending anything back.
2. We will confirm that your return request has been approved.
3. You pack your parcel and send it, with the carrier of your choice, to the address below.

We strongly recommend using a tracked shipping method. Without proof of shipment, a lost parcel cannot be refunded.

Return costs and address

Return shipping costs are paid by you. You arrange and pay for the shipment of your parcel yourself.

Return address:

Sculpta Swim 1 Place des Poilus [POSTCODE] [CITY] France

Refund

Once we receive your withdrawal request, we issue the refund within 14 days. We may delay the refund until we receive the returned item, or until you have provided proof of shipment.

The refund is made to the payment method used for the order.

Exchange

Would you prefer a different size or colour instead of a refund? Just say so in your return request email. The cost of returning the original item remains your responsibility, as with a standard return. We'll send you the replacement item with no extra shipping cost.

Faulty item or mistake on our part

If you receive an item that is faulty, damaged or different from what you ordered, we cover the full cost of the return. Contact us at [contact@sculptaswim.com] with a photo of the issue and your order number: we'll send you a prepaid return label and refund or replace the item.

This applies only to faulty items or shipping errors, not to returns made because you changed your mind, for which return costs remain payable by the customer.